Refund Policy

Last Updated: July 22, 2026

At PostDevil, unused shipping labels can be refunded to your wallet within 30 days of purchase. This policy explains how label refunds work, which charges are non-refundable, and our chargeback terms. By using the PostDevil Service, you acknowledge and agree to this Refund Policy.

1. Label Refunds

If you purchased a shipping label you did not use, you may request a refund from your dashboard within 30 days of purchase. When a refund is approved:

The label is voided with the carrier and can no longer be used.
The shipping cost that was charged is credited back to your PostDevil wallet, typically within a few minutes.
Refunds are issued as wallet credit (not a cash payout) and are subject to the same non-transferable terms as regular wallet funds.
A label that has already been used, scanned by the carrier, or voided cannot be refunded. The carrier's own void window applies in addition to our 30-day window.
Any optional package insurance premium paid on the label is not included in the refund (see Section 2).

2. Non-Refundable Charges

Aside from the label refunds described above, other payments made to PostDevil ("Company," "we," "us," or "our") are non-refundable. This includes, without limitation:

Subscription Fees: Monthly or annual subscription plan payments (Starter, Growth, Scale, or any other tier) are non-refundable, including partial periods, unused time, or unused features.
Wallet Deposits: Funds added to your PostDevil wallet are non-refundable and non-transferable. Wallet funds cannot be withdrawn, converted to cash, or transferred to another account.
Used Labels & Processing Fees: Shipping label costs are refundable only as described in Section 1 (unused labels, within 30 days). Once a label has been used or scanned by the carrier, its postage and carrier charges are non-refundable. Processing fees and other related transaction fees are non-refundable.
Carrier Surcharges: Any carrier surcharges, dimensional weight adjustments, address correction fees, or other carrier-imposed charges are non-refundable.
Package Insurance Premiums: Fees paid for optional package insurance (whether through carrier insurance or a third-party insurer such as ParcelGuard or Shipsurance) are non-refundable once a label is purchased, even if the label is later voided or the shipment is not sent. Insurance coverage and any payout are handled solely by the selected insurer through their claims process.
Add-On Services: Fees for additional features, integrations, API access, or premium support are non-refundable.

2. No Chargebacks

You agree not to initiate, file, or otherwise pursue any chargeback, payment dispute, or reversal of any payment made to PostDevil through your bank, credit card company, payment processor, or any other financial institution.

Filing a chargeback constitutes a material breach of these Terms and may result in:

Immediate Account Termination: Your PostDevil account will be immediately and permanently suspended without notice.
Forfeiture of Data & Funds: All account data, wallet balances, shipping history, labels, templates, and associated records may be permanently deleted.
Collection Actions: We reserve the right to pursue collection of the disputed amount plus all costs, fees, and expenses incurred as a result of the chargeback, including but not limited to chargeback fees imposed by our payment processor, administrative costs, and reasonable attorneys' fees.
Reporting: We reserve the right to report fraudulent chargebacks to relevant authorities and credit reporting agencies.
Blacklisting: Your payment method(s), email address, and associated identifiers may be permanently blocked from future use of the Service.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings or through the Stripe billing portal. Upon cancellation:

Your subscription will remain active until the end of the current billing period.
No prorated refunds or credits will be issued for the remaining unused portion of the billing period.
Your account will be downgraded to the Free tier at the end of the billing period.
Access to paid features will be revoked when the paid period ends.
Any remaining wallet balance will be retained in your account and can be used while the account remains active on any tier.

4. Free Trial Terms

If you signed up for a free trial, you acknowledge and agree that:

A valid payment method is required to start the free trial.
Your payment method will be automatically charged at the end of the trial period unless you cancel before the trial ends.
It is your sole responsibility to cancel before the trial period expires if you do not wish to continue with a paid subscription.
Charges incurred after trial expiration are non-refundable, even if you forgot to cancel or were unaware the trial had ended.
Free trials are limited to one per user, per household, and per payment method. Abuse of free trials may result in account termination.

5. Carrier & Insurance Claims; Shipping Issues

PostDevil is a technology platform and does not act as a shipping carrier or an insurer. For issues related to lost, damaged, or delayed packages:

If you did not purchase package insurance, claims must be filed directly with the shipping carrier according to their policies and procedures.
If you did purchase package insurance, claims must be filed directly with the insurer you selected at the time of purchase — carrier insurance (filed with the carrier), ParcelGuard, or Shipsurance. The insurer's name and a direct claims phone number are shown to you when insurance is selected and again on your purchase confirmation. PostDevil does not process, adjudicate, or pay insurance claims.
PostDevil is not responsible for carrier performance, delivery failures, package loss, damage, theft, or delays, and is not responsible for any insurer's claim decision, timeline, or payout.
PostDevil is not liable for any direct or indirect costs arising from shipping issues, including but not limited to replacement product costs, reshipping fees, customer refunds, or business losses.
Any refund, reimbursement, or payout for a carrier- or insurance-related issue (if applicable) is at the sole discretion of the carrier or insurer and is subject to their terms and timelines. It is separate from, and not a refund of, any amounts paid to PostDevil.

6. Service Errors & Discrepancies

In the unlikely event of a billing error, duplicate charge, or system malfunction that results in an incorrect charge, you must notify us within seven (7) calendar days of the charge by contacting [email protected]. We will investigate the matter and, at our sole discretion, may issue a credit to your PostDevil wallet (not a cash refund) if we determine the charge was made in error.

Any credit issued for billing errors will be applied to your PostDevil wallet and is subject to the same non-refundable, non-transferable terms as regular wallet deposits.

7. Rate Discrepancies

Shipping rates displayed by the Service are estimates based on the information you provide and carrier rate tables available at the time of the quote. Actual charges may differ due to:

Dimensional weight adjustments by the carrier
Address corrections or reclassifications (e.g., residential vs. commercial)
Fuel surcharges, peak season surcharges, or carrier rate changes
Incorrect package dimensions or weight provided by you
Carrier audit adjustments after shipment

You are responsible for all actual carrier charges. Rate differences are not grounds for a refund or chargeback.

8. Account Termination by Company

If the Company terminates your account for violation of our Terms & Conditions, Acceptable Use Policy, or this Refund Policy:

No refund of any kind will be issued for subscription fees, wallet balances, or any other payments.
All wallet balances and associated funds are permanently forfeited.
Access to all account data, shipping history, and labels may be permanently revoked.

9. Force Majeure

The Company shall not be liable for any failure or delay in providing the Service due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, carrier service disruptions, internet outages, cyberattacks, or other force majeure events. No refunds or credits will be issued for service interruptions caused by force majeure events.

10. Waiver of Rights

BY AGREEING TO THESE TERMS, YOU EXPRESSLY WAIVE ANY AND ALL RIGHTS YOU MAY HAVE UNDER ANY FEDERAL, STATE, OR LOCAL CONSUMER PROTECTION LAWS OR REGULATIONS THAT WOULD OTHERWISE ENTITLE YOU TO A REFUND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Severability

If any provision of this Refund Policy is held to be unenforceable, invalid, or contrary to law, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

12. Acknowledgment

By creating an account, subscribing to any plan, adding funds to your wallet, or using the Service in any capacity, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms an integral part of the Terms & Conditions governing your use of the PostDevil Service.

13. Contact Us

If you have questions about this policy or believe you have been charged in error, please contact us at: