Privacy Policy

Last Updated: May 14, 2026

PostDevil ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website postdevil.com (the "Site") and use the PostDevil platform, software, and related services (collectively, the "Service"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Service.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information that you voluntarily provide to us:

  • Account Information: Name, email address, password (stored securely in hashed form), company name, phone number.
  • Billing Information: Payment method details (processed and stored by Stripe, our third-party payment processor — we do not store full credit card numbers).
  • Shipping Information: Ship-from and ship-to addresses, recipient names, phone numbers, package dimensions, weights, and contents descriptions.
  • Store Integration Data: API keys, store URLs, and credentials you provide to connect e-commerce platforms (e.g., WooCommerce).
  • Communications: Any messages, feedback, or correspondence you send to us.

1.2 Information Collected Automatically

When you access the Site or the Service, we may automatically collect:

  • Device & Browser Data: IP address, browser type and version, operating system, device identifiers, screen resolution.
  • Usage Data: Pages viewed, features used, click patterns, session duration, referring URLs, access times and dates.
  • Cookies & Similar Technologies: Session cookies for authentication, persistent cookies for preferences, and analytics cookies. See Section 7 for details.
  • Log Data: Server logs that may include IP addresses, timestamps, API request metadata, and error information.

1.3 Information from Third Parties

We may receive information about you from third-party services you integrate with, including but not limited to e-commerce platforms (order data, customer data), shipping carriers (tracking data, delivery confirmation), and payment processors (subscription status, payment confirmations).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, maintain, and improve the Service, including processing shipments, generating labels, computing rates, and syncing store data.
  • Account Management: To create and manage your account, authenticate your identity, and provide customer support.
  • Billing & Payments: To process subscription payments, wallet transactions, and manage your billing history through our payment processor.
  • Communications: To send you service-related notifications, updates, security alerts, and administrative messages.
  • Analytics & Improvements: To analyze usage patterns, diagnose technical issues, and improve our Site and Service.
  • Security & Fraud Prevention: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Shipping Carriers: We share shipping details (addresses, package information) with carriers you select to fulfill shipment requests.
  • Payment Processors: Billing information is shared with Stripe to process payments.
  • E-Commerce Platforms: Order and tracking data is shared with connected platforms (e.g., WooCommerce) as directed by you.
  • Service Providers: We may share information with trusted third-party providers who assist us in operating the Service, subject to confidentiality obligations.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Shipping records and label data may be retained for a minimum of seven (7) years for regulatory and compliance purposes.

When your information is no longer necessary for the purposes outlined in this policy, we will securely delete or anonymize it.

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your information, including but not limited to:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure password hashing using industry-standard algorithms (bcrypt).
  • Role-based access controls and multi-tenant data isolation.
  • Regular security assessments and monitoring.
  • Secure API key management and encrypted credential storage.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Restriction: Request that we restrict the processing of your information in certain circumstances.
  • Objection: Object to the processing of your personal information for certain purposes.
  • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty (30) days of receiving your request.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

  • Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
  • Functional Cookies: Remember your preferences (e.g., label template settings, default addresses).
  • Analytics Cookies: Help us understand how users interact with the Service to improve performance and user experience.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

8. Third-Party Services

The Service integrates with third-party services including but not limited to shipping carriers, payment processors, and e-commerce platforms. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions as necessary for the purposes described in this policy.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at [email protected].

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on the Site with a revised "Last Updated" date. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: